Privacy Policy

Couch Makers  (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our website, applications, and services.

This Privacy Policy applies to Couch Makers’ website and all associated subdomains (collectively referred to as the “Service”), as well as the Couch Makers application. By accessing or using our Service, you confirm that you have read, understood, and agreed to the collection, use, storage, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

Definitions and Key Terms

• Cookie: A small data file stored on your device by your web browser to identify your browser, improve functionality, provide analytics, and remember preferences such as language or login details.

• Company: Refers to Couch Makers, registered in South Africa, which is responsible for your information under this Privacy Policy.

• Country: South Africa.

• Customer: Any individual, business, or organization that registers to use Couch Makers to manage relationships with consumers or users.

• Device: Any internet-connected device, including a phone, tablet, or computer.

• IP Address: A numerical identifier assigned to devices connected to the internet, which may indicate general geographic location.

• Personnel: Employees, contractors, or agents working on behalf of Couch Makers.

• Personal Data: Any information that can directly or indirectly identify an individual.

• Service: The products, applications, and services provided by Couch Makers.

• Third-Party Service: External providers such as advertisers, marketing partners, analytics providers, or service vendors.

• Website: Couch Makers’ website available at https://couchmakers.co.za/

• You: Any person or entity registered to use the Couch Makers Services.

Information We Collect

We may collect personal information when you visit our website, register an account, place an order, subscribe to communications, complete surveys, or submit forms. This information may include:

• Name or username

• Phone number

• Email address

• Mailing and billing addresses

How We Use Your Information

We use the information collected for purposes including:

• Personalizing your experience

• Improving our website and services

• Providing customer support

• Processing transactions

• Managing promotions, surveys, or features

• Sending service-related or marketing communications

Information from Third Parties

Couch Makers may collect information from third parties when necessary to provide our services. This may include data from fraud prevention services or publicly available information from social media platforms, depending on your privacy settings on those platforms.

Sharing Your Information

We may share personal and non-personal information with:

• Advertising and marketing partners

• Analytics providers

• Affiliated companies and business partners

• Trusted service providers (such as hosting, payment processing, customer support, and email services)

We may also disclose information if required by law, legal process, or to protect our rights, users, or the public.

In the event of a merger, sale, restructuring, or similar business transaction, your information may be transferred to a successor entity.

Email Communications

By providing your email address, you consent to receiving communications from us. You may unsubscribe at any time using the link provided in our emails. We do not send unsolicited emails and respect your communication preferences.

Data Retention

We retain your information only for as long as necessary to provide our services and comply with legal obligations. When information is no longer required, it is securely deleted or anonymized.

Data Security

We implement reasonable technical, administrative, and physical safeguards to protect your information, including SSL encryption and secure servers. However, no system is completely secure, and we cannot guarantee absolute protection against unauthorized access.

International Data Transfers

As a company based in South Africa, your information may be transferred, stored, or processed in other countries. By using our services, you consent to the international transfer of your information where permitted by law.

Your Rights and Choices

Depending on your relationship with Couch Makers, you may request to:

• Access, update, or correct your personal information

• Change communication preferences

• Request deletion of your personal data (subject to legal limitations)

We may require identity verification before processing requests.

Personnel Information

If you are an employee or applicant, we collect and use your information for human resources purposes, including recruitment and benefits administration.

Cookies and Tracking Technologies

We use cookies to improve website functionality and user experience. You may disable cookies in your browser settings, but doing so may limit access to certain features. We do not store personally identifiable information in cookies.

Children’s Privacy

Our services are not intended for children under the age of 13. Children may only use the website with the involvement of a parent or legal guardian.

Third-Party Links and Services

Our Service may include links to third-party websites or services. Couch Makers is not responsible for the content, policies, or practices of third parties. Use of third-party services is at your own risk.

Advertising

Couch Makers may display third-party advertisements. We do not endorse or guarantee the accuracy, quality, or reliability of any third-party products or services advertised.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If material changes are made, we will notify you where required. Continued use of our services after updates indicates acceptance of the revised policy.

Governing Law

This Privacy Policy is governed by the laws of South Africa. Any disputes shall be subject to the exclusive jurisdiction of South African courts, unless otherwise required by applicable law.

Your Consent

By using Couch Makers, registering an account, or contacting us, you consent to this Privacy Policy and agree to its terms.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us for further information.